SMS Terms & Conditions

Effective Date: July 22, 2026

Welcome to the New Era Wall Panels SMS Messaging Program. By opting in to receive SMS or text messages from New Era Wall Panels ("New Era Wall Panels," "we," "our," or "us"), you agree to these SMS Terms & Conditions.

SMS Program Description

By providing your mobile phone number and opting in, you consent to receive text messages from New Era Wall Panels regarding:

Order confirmations
Order status updates
Shipping and delivery notifications
Invoice and payment notifications
Customer service communications
Quote and product inquiries
Appointment and pickup notifications
Account-related notifications
Product availability and inventory updates
Promotional offers and special sales, only when you have provided consent

Our SMS messages are intended to improve communication regarding your purchases, orders, quotes, deliveries, customer service requests, and account activity.

Opt-In

You may opt in to receive SMS messages from New Era Wall Panels through one or more of the following methods:

Providing your mobile phone number during checkout
Completing a website form that includes SMS consent
Requesting SMS notifications from our customer service or sales team
Requesting a quote or placing an order
Providing express written or electronic consent
Sending us a text message requesting information or assistance

Consent to receive SMS messages, including promotional messages, is not a condition of purchasing any product or service.

Message Frequency

Message frequency varies depending on your interactions with New Era Wall Panels, including purchases, order updates, quote requests, deliveries, support requests, and marketing preferences.

You may receive multiple messages per month depending on your activity and the services you request.

Message & Data Rates

Message and data rates may apply according to your wireless carrier's messaging plan.

New Era Wall Panels is not responsible for any charges imposed by your mobile service provider.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.

After sending STOP, you may receive one final confirmation message confirming that you have been unsubscribed.

You will no longer receive messages from that SMS program unless you choose to opt in again.

Help

If you need assistance, reply HELP to any SMS message you receive from us.

You may also contact New Era Wall Panels through the following methods:

Customer Service: (847) 220-5335

Sales Line: (847) 989-5677

Website: https://newerawallpanels.com/

Supported Carriers

SMS services are available through participating United States wireless carriers.

Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed. Wireless carriers are not responsible or liable for delayed or undelivered messages.

Carrier availability and participation may change without notice.

Privacy

Your privacy is important to us.

We do not sell, rent, or share your mobile phone number with third parties or affiliates for their independent marketing or promotional purposes.

Text messaging originator opt-in information, consent records, and related mobile data will not be shared with third parties or affiliates for marketing or promotional purposes.

Your mobile information may only be shared with service providers, telecommunications providers, messaging platforms, or other parties when necessary to operate the SMS program, process orders, provide requested services, deliver customer support, comply with legal obligations, or protect our rights.

Please review our Privacy Policy for additional information regarding how New Era Wall Panels collects, uses, stores, and protects your personal information.

Eligibility

By enrolling in our SMS messaging program, you confirm that you are the authorized subscriber or user of the mobile phone number provided.

You also confirm that you are authorized to provide consent and receive SMS communications at that number.

Changes to These Terms

New Era Wall Panels reserves the right to modify or update these SMS Terms & Conditions at any time.

Updated terms will be posted on this page with a revised effective date. Your continued participation in our SMS messaging program after changes are posted constitutes your acceptance of the revised terms.

Termination

New Era Wall Panels reserves the right to suspend or terminate its SMS messaging program, or your participation in the program, at any time where permitted by applicable law.

Contact Us

New Era Wall Panels

356 Lively Blvd
Elk Grove Village, IL 60007